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Things to Keep in Mind

Many people mistakenly call 9-1-1 thinking the dispatcher can transfer them to a non-emergency number. Because the 911 phone trunks are different from normal phone lines, this is impossible.

If you accidentally call 9-1-1: STAY ON THE LINE, DO NOT HANG UP! Let the dispatcher know what happened. Otherwise, the Communications Department has no way of knowing if you dialed a wrong number or if there is actually an emergency. 

Another common problem involves callers who hang up before the call goes through, just to call back again. Most people do not know that when you dial 9-1-1 your call goes to a master computer in Rocky Mount that retrieves your name, address, and phone number from its database and then sends the call to the proper PSAP (Public Safety Answering Point). This can take several seconds.

Please post your physical address at your home and/or business. Make sure it is visible from the road to aid emergency responders.

Teach your children to call 9-1-1 for law enforcement, fire, or medical help.

Do not make prank calls to 9-1-1. Not only is it a waste of time and money, but it can be dangerous. People with real emergencies may not be able to get through when call takers are busy with prank calls. Not only is it stupid, it's against the law and you will be prosecuted to the fullest extent of the law.

Listen to local radio and television stations for weather conditions and information regarding school closings. Do not call 9-1-1 concerning power, cable, or phone outages. Such calls tie up 9-1-1 lines for those who need emergency help. Call the phone, cable, and utilities companies to report these types of problems.